FAQs

What are the advantages of working with a high-caliber wealth manager?

Your goals are clarified dramatically, as is your path to achieving them. Your financial life is centralized and streamlined. Your outlook changes as you begin to feel a lot more relaxed and in control.

How can I distinguish Heritage from other firms?

Our degree of rigor is our trademark. The attention to detail in the work we do for you – and the congenial, collaborative way we deliver it – defines our firm. So does our independence. It helps us avoid conflicts of interest, and allows us to align our goals as a firm squarely with yours.

What kind of client is a good fit for your firm?

We work well with clients who engage actively with us during the financial planning process, and who share our investment philosophy. We encourage our clients to be involved and have a point of view. After all, it’s their vision we’re pursuing.

What level of assets do I need to have?

We don’t have the strict minimum that many firms have. We focus on making a philosophical and personality fit. Still, ideally our clients have between $1 million to $25 million in investable assets, to take advantage of our services.

What can I expect to pay for your services?

In line with our being your fiduciary – ethically committed to putting your interests ahead of all other considerations – we charge no commissions. Instead, you pay us a fee equal to a percentage of the total assets we manage for you. The fee starts at 1% and decreases as the assets we manage increase. Relative to other firms, you’ll find our fees very competitive.

Can’t I do this stuff myself?

Many people feel they can. But there’s a lot of specialized knowledge, discipline and experience we bring to the table. We will significantly improve your financial planning. We have the potential to substantially increase your investment performance, and protect you from costly mistakes.

How long does it take to get my financial affairs whipped into shape?

Of course, that differs with each person’s situation. We go a long way very quickly for you during our three-meeting process. This is before you’ve even officially committed and signed our asset management agreement. Within the first three months we’ve made major progress. Within six to twelve months, most clients’ financial planning and organization are radically improved.

Do clients have online access to their account(s)?

Yes. We provide clients a secure portal which offers convenient 24/7 access to exchange electronic documents, view accounts, allocations, transactions, holdings and much more. The client portal can be accessed by clicking “Client Login” located in the top right-hand corner of our website. The portal is also accessible via an app that can be downloaded to your Apple or Android phone or tablet, search for Heritage Financial Services, LLC and choose the free app with our Heritage logo. More information on how to use the client portal and the features within it can be found in this short video.

How can you reassure me that my investments and information are safe?

At Heritage, we take the security of our client’s confidential information very seriously, as well as security in general at a firm level. Our compliance program includes detailed policies and procedures, a robust data security and cybersecurity program, compliance training for staff and clients, extensive third-party vendor due diligence, annual risk assessments and annual compliance audits and reviews. As well, we are governed by the Securities and Exchange Commission (SEC) for our regulatory oversight.

To assure safekeeping of your securities, we use reputable, independent financial institutions to custody our clients’ accounts. Custodian’s are insured by the Securities Investor Protection Corporation (SIPC) for securities and cash in the event of broker-dealer failure.

Please contact your Wealth Management team to learn more about how Heritage protects our clients.