Introducing Two Factor Authentication for Heritage Client Portal

What is Two Factor Authentication?

Two-factor authentication (also known as 2FA) is a type (subset) of multi-factor authentication. It is a method of confirming users’ identities by using a combination of two different factors: 1) something they know, 2) something they have, or 3) something they are.
There are 3 main categories of authentication factors:
1. Something that you know – This could be a password, a PIN code or answer to a secret question.
2. Something that you have – This is always related to a physical device, such as a token, a mobile phone, a SIM, a USB stick, a key fob, an ID card.
3. Something that you are – This is a biological factor, such as a face or voice recognition, fingerprint, DNA, handwriting or retina scan. These factors require additional technology at the user site, and are typically used only in very high security environments.
The version of Two Factor Authentication that Heritage will be adding  to all Client Portal logins in October will utilize both password and cellphone or security question to enable this new security technology.

Why is Heritage moving to Two Factor Authentication?

Passwords on their own aren’t as infallible as we need them to be. Cyber attackers have the power to test billions of password combinations in a second.
What’s even worse, 65% of people use the same password everywhere. That’s pretty much similar to having only one key for your house and your car.
Answers to security questions are also easy to find out, especially now that we are willingly sharing all the details about our lives on social networks and blogs. Anyone that interacts with us on a daily basis can find out the answers to common security questions, such as the graduation year, the city that you grew up in or our first pet’s name.
This is where two-factor authentication becomes important. It offers our clients an extra layer of protection, besides passwords. It’s hard for cyber criminals to get the second authentication factor, they would have to be much closer to you. This drastically reduces their chances to succeed.

When is Heritage moving to Two Factor Authentication?

Heritage will be adding Two Factor Authentication to all Client Portal logins in October, 2018. We will notify all clients in the days prior to this changeover, and provide additional training to support clients who are new to this technology. Additionally, your client service associates  will be available to support any questions that you might have.